Update: My twitter accont has been restored as of 11am this morning (4 hours after this was posted). I was really surprised at how fast the Twitter team responded. 1.5 business days to remedy the issue is impressive.
I was at violin practice with my 3 year old daughter on Saturday morning and took a funny video of her playing the fiddle to upload to Twitter. I got an error that my password was incorrect…. weird…
When I got home about 30 mins later I checked with my TweetDeck client and it gave me the same error about my password being incorrect.
So then I went to the Twitter website and that’s when I saw this:
Damn, I thought…. What the hell is going on. Immediately I filed a support ticket with Twitter contesting the suspension. I don’t know how long it takes them to respond to something like that.
My mind kind of raced about what could have possibly caused this… Several things came to mind.
The ShoeMoney Account
If you remember this is not the first time this has happened to me. The account was suspended before and unsuspended a couple days later with no explanation of why I was suspended in the first place.
The ShoeMoney account was originally owned by someone who had gotten it banned before giving it to me. The account has always been flagged as a bad account and has never shown up in the public search because of previous spam violations (before I ever even had control of it).
If you notice in the screenshot above the account was suspended 20 minutes after I tweeted a sponsored tweet. While I have been one of the more prolific Twitter publishers I have always adhered to Twitter and FTC guidelines as far as advertising goes.
I don’t know if Twitter has changed their tune on sponsored tweets but they have not updated their terms of service to reflect that if so.
In the past couple weeks we have filed several trademark dispute requests against accounts that were impersonating me, my company, or using the ShoeMoney Trademark. These accounts have been gradually getting suspended in the last several days.
It’s possible that my account was mistakenly suspended thinking it was violating that trademark.
I appreciate the hundreds of you notifying me by phone, SMS, Facebook, and email that my account was suspended. Thanks, I know 😉
I have to tell you it’s quite a bummer to have your twitter account suspended. I have a lot of stuff integrated with Twitter and have really enjoyed using it.
I think everything will work out and the account will be unsuspended. I just have to be patient and let the system work. A person has been assigned to the ticket… and I am in the queue.
In the meantime it really allows me to focus more on the ShoeMoney System users and on some other things we have in the works.
So, I hope I get my account back but if not life will go on. I was just reading how it can take as long as 2 months to get your Twitter support ticket responded to…. so for now I will focus on things I can do something about 😉