Stanford Court Renaissance San Francisco - Not so hot
shoemoney
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6 min read
I stayed at the Renaissance Stanford Court in San Francisco the night before and of the Techcrunch Crunchies awards show. I have always had really good experiences at the Renaissances and figured this one would follow in line with the Marriott's premier chain.
I arrived very early and was able to get early check in (at 10am). The front desk person told me their was no ice machine available in the hotel and I had to call room service if I wanted ice. She said it was a free service. (ok... i guess). I told her I defenetely needed ice so just have someone bring some up right away. I also asked if I could have a refridgerator and she said it would be no problem and they would have one brought up right away. Cool sounds good so far.
I entered my room and was pretty surprised how small the rooms are. I would estimate the bedroom/main room to be about 10' by 8'. No wonder only a single queen bed was the option.... Not that big of deal though just kind of surprising. I unpack and hang up my nicer clothes and spend about 15 minutes looking for a plugin in the bathroom to charge up my electric razor. Get this... there is ZERO electric plug ins in the bathroom... not one... I even called down to the front desk to double check. So in order to charge my electric razor I had to unplug my lamp and plug in the razor. Really not that big of deal... So im waiting for some ice so I can tank some Gatorade I brought with me... waiting waiting... 2 hours later still not in my room. I called down 2 times and asked if I could just get it somewhere and they kept telling me room service would be up with it.
I was so dehydrated I had not had anything to drink since leaving Nebraska at 5am that morning. My room was like so hard to navigate through. I had so many things plugged in.. my cell phone, my laptop, razor, ipod and with how small the room was it was like it was booby trapped with tripwires.
I decided just to go down to the restaurant in the hotel and grab something to eat/drink. The restaurant was really awesome. Incredible hamburgers. I think I ate like 4 burgers the whole stay there. After eating I went for a run down California street. It was a short run but the hills on California street are no joke. After a 1 mile stint (down to Vanesse Ave and back) I was toast. Went up to my room ready to tank some Gatorade and still no ice WTF IS THE DEAL WITH THE STUPID ICE. Geeze forget it. I went down to the restaurant and asked for 2 glasses of ice and they gave it to me. Went up finally got some gatoraide. I surfed the net for a bit and got caught up on email/phone calls/ voice mail met up with a friend for some drinks then passed out in my room (still no ice).
The next day I woke up at like 11AM (lol no kids/wife I just enjoyed laying in peace) and called down again and asked for ice. They said it would be right up. I also ordered a burger. I got the burger (which the order was screwed up but I am not that picky) but no ice. I dunno what the hell the deal is with ice at this joint but its super annoying. I called down to the front desk and asked for the manager. I was put on hold then this young lady who kept giggling (I think they did the old ice joke on me or something) was like sir im sorry we will (covered laugh) bring some right up. Well I got ice alright a giant stainless steel bucket like seriously 4 gallons of ice. HAHA THATS FUNNY. Whats not funny was they also have me a nice glass which had a huge crack in it and chips missing out of it... wtf?
ANYWAY. After the Crunchies I came back to iced down hotel room (it was early in the AM) and tried to call down for a 5AM wakeup call but the phone system was dead. I went down to the front desk and they told me I must have left the phone off the hook (keep in mind its like 2AM and time is ticking away). So the guy comes up to my room and is like Ohh looks like your room is out (ya thanks jackass I just told you that). So he is like well sorry man it might be working in 2 hours when you need to get up (there was no alarm clock in the room). I said look dude. I have to make this flight so you need to get someone banging on my door if my phone wont ring and he said ok.
The next morning nobody came to my room and the phone did not ring. It was a fluke that I got up. I understand stuff happens but this could have been a dire situation and I am just glad I woke up on my own.
When I left the doorman asked me how my stay was. I said it sucked ass (I know that was uncalled for but I was tiered and grouchy). I also said you know I write a somewhat popular blog (I am kind of a big deal (lol) ) and I am going to write about how shitty your service is here. He was like OHHH MAN you should have told them you were a reporter or a blogger they would have sent a car for you at the airport and given you a free VIP suite. I just responded and said "dude why don't you just treat everyone good".
I probably sound like a whiny pants above... ya.. Its just when you pay like $300 a night for a hotel.... I think you expect a certain level of class... i dunno maybe the fact I was up again until the wee AM and had to get up at 8am this morning (thats right 8 hours sleep in the last 2 nights) makes me still a bit pissy.