It takes a company a really long time to piss me off but this Ultra DNS company calls my cell phone a ton and emails me about every day… and its always some new jerkoff too…

SO I wonder what would happen if every just emailed and (the 2 that have emailed me today so far with a 1 …)

From: Jeremy Schoemaker
Date: October 9, 2007 12:27:38 PM CDT
To: “Hoffman, Steve”
Subject: Re: Ultra DNS – Can we chat?


i f*cking hate you guys and i tell everyone i know at every webmaster conference i speak at how much your service sucks and how you spam the shit out of me. You guys are total pieces of crap who scrape registration records then spam the owners. How do I know? Because he keep emailing the godamn contact information for every domain I own. Also I am fairly sure your company is in violation of the can spam act by not giving users a way to opt out from recieving your spams.

I tell everyone I know and I mean everyone that ever mentions you to switch immediatly to Akamai dns services.


On Oct 9, 2007, at 12:12 PM, Hoffman, Steve wrote:


I wanted to share our Q4 Promo with you. If this is of interest to you, please reply back with a 1 for yes, and 0 for no. If you reply back with a 1, I will contact you shortly to discuss the details.

UltraDNS Q4 Promo*

Managed External DNS
10 Domains
100 Resource Records
Unlimited DNS Queries*
DNS Shield
Weighted Load Balancing
One Time Cost with payment deferred to February 2008*
Have a great holiday season and I look forward to hearing from you soon.



(650) 228-2351 Direct

(408) 688-7412 Cell

(650) 228-2301 Fax

For more information:




Carl | | IP:

if you check out their company site they look pretty legit, they have myspace, amazon, and oracle as their clients

Oct 9, 2:47 PM — [ Edit | Delete ] — View post “Ultra DNS Can We Chat?”

Bulk action: Approve Spam Delete No action

hmm ok interesting “Carl” lets see where your from…

OrgName: NeuStar, Inc.
Address: 45980 Center Oak Plaza
Address: Network Operations Center
City: Sterling
StateProv: VA
PostalCode: 20166
Country: US

NetRange: –
NetName: NPAC
NetHandle: NET-156-154-0-0-1
Parent: NET-156-0-0-0-0
NetType: Direct Assignment

By Jeremy Schoemaker

Jeremy "ShoeMoney" Schoemaker is the founder & CEO of ShoeMoney Media Group, and to date has sold 6 companies and done over 10 million in affiliate revenue. In 2013 Jeremy released his #1 International Best selling Autobiography titled "Nothing's Changed But My Change" - The ShoeMoney Story. You can read more about Jeremy on his wikipedia page here.

97 thoughts on “Ultra DNS Can We Chat?”
  1. holy shit that’s stellar, “reply with a 1”


    I remember these jerkoffs spamming me a while back, I thought they stopped.

  2. Why would a reputable company go as low as to spam their own customers? I thought that as an online business, the responsibility is to keep the customer and give them an enjoyable customer service experience.

    But nowadays, I guess everybody’s greedy for the dollar…

    Next time they email you, instead of using a 0 or a 1, reply with a ‘1,000,000″ for the amount you should sue them for.

    Good luck to you, and keep in touch.

  3. I imagine Steve Hoffman will be rather frustrated when his inbox is full of angry Shoemoney readers.

  4. bot net dos attack or targeting their inbox from one of the spam nets….
    nah I won’t lower myself to their level.

    What you did should be enough to ruin their silly reputation, and the hate mails will be a sweet payback as well.

  5. way to put them on blast. they could make it more fun and say “for yes put 1+1 = ? and for no put 1 + 3 = ?” and have all the numbers be embeded curved images…

  6. You know what’s great about the VoIP business, you take a company like that, which is just a sheer annoyance and a waste of resources, and you notice that they have an automated answering system. So you open oh, maybe 23 active channels (as in calls) and just leave them sitting, even for hours. The effect? Fast busys when everyone else calls. Am I crazy? ;).

  7. it also remind me when i was 10 and we were exchanging messages with girls like “Jeremy loves you. If you wanna be his girlfriend cross the box YES. [YES] [NO]”

  8. it’s actually really bad publicity and there is no link to their sites, not even with a “nofollow” tag. and i really doubt that with a post like this anybody will spend not even a second to go check them out.

    i personally hate that company that send you those letter at home about your expiring domain that looks like from a public institution.

  9. Its surprising that they didnt care about your email. I am guessing the response was an autoresponder email.

  10. Even worse, at least twice a month I get a letter in the mail from some spam company telling me I need to pay $30 to renew one of my domain names. They make it look like a bill and try to scam people into paying. Ridiculous

  11. For English, press one, Para espanol, oprima dos. 🙂

    * I have no idea who Steve Hoffman really is.

  12. UltraDNS originally seemed like a good idea. But the more research we did into UltraDNS the more we learned this is not a company you’d want to deal with

  13. OMG – I feelyour pain Jeremy! I get at least 4 calls a month. On top of it they keep phoning my toll free lines – now I’m not a skinflint but it really gets to me becuase I’ve asked nicely forthem to stop.

    At Ad-Tech London their latest sales guy actually walked onto my exhibit stand and demanded to talk to me as his sales co-ordinator had scheduled a contact with me for him. Needless to say I was not impressed.

  14. if you check out their company site they look pretty legit, they have myspace, amazon, and oracle as their clients

  15. What I want to know is are the words yes and no really that big that you have to replace them with numbers?

  16. That will be just cool. Imagine more than 30,000 hate emails to your inbox that will ‘may’ stop them acting like this

  17. Same thing happens to me with some small affiliate networks that I’ve joined.. long time ago.

  18. Nice try by Carl their… OUTED !

    However, Shoe, not sure you should be putting the email up there seeing as it specifically says: ” E-mail (required – never shown publicly)” on your comments form.

  19. spammer, let him be treated like the rest of us receiving a bunch of crap each day in our mail box..

  20. Hahaha… great article. That’s the way SPAM companies work anyways. They send you SPAM if you try to contact them. Seriously though, fu** them…

  21. Awww, you didn’t even give them a chance to rescind!

    But seriously though, what will this accomplish? Maybe you’ll just get on their do-not-call list, and they’ll spend their time and effort on the rest of us instead.

  22. Shoe,

    I feel for you man, I really do, I used to have these jerks ( other guys ) do that to me all the time, It was soooo annoying it really was….

    Glad you exposed there ass 🙂


  23. I wonder if anyone read your email. I hope so. But there is probably some high school student running their emails…

  24. Yes, Archos605, maybe you’re right, Shoemoney is bad because he’s giving out their ema…..hang on did they leave a comment anywhere? Or did they scrape his email form someplace else.

    Anyway are you forgetting they are spammers. They deserve to be publicy pelted with rotten tomatoes, tarred and feathered, and forced to watch endless reruns of Jerry Springer.

    I’m feeling generous today.

  25. Great response. We get spam and telesales calls all the time, and we’re always looking for new ways to piss them off.

  26. Reply with 0 or 1 ? Is it an email you received 15 years ago or they have dumb programmers there?

  27. The Can Spam act works as well as our illegal immigration laws. I once worked at a company that had a lawyer as a CEO. We would send out emails to people on our list (they signed up) but he would make us put a disclaimer in the bottom of the email about the CANN SPAM ACT. He made us misspell it on purpose so that it would leave a loophole. I quit that job.

  28. I know Steve Hoffman….he wanted the marketing department to come up with an application to help target the porn industry with spam. He’s easily one of the worst in their Brisbane, CA office.

    UltraDNS (Neustar owned, but still UltraDNS in spirit) sales people do some unbelievably sleazy things.
    – promise a 30 day out in the sales proposal but leave it out of the contract (and the legal department WILL NOT honor the proposal)

    – tell people that they have a demo account, but they don’’s a contract

    – misrepresent the services (there is NO SUCH THING as ‘geo load balancing’…it’s directional dns and it’s something different

    I could go on and on, but Neustar Ultra Services has lots of problems…many legal…all bad (oh and Amazon?…thinking of dropping them..)

  29. One more thing (kind of funny).
    Rodney Joffe (one of the founders of UltraDNS and now a Senior VP for Neustar) is pushing for a law that would forbid SPAM text messaging. What set him off? He kept getting text messages during the opera while in Phoenix!
    Hmm..I would say…start including some names in your responses to sales

    Rodney Joffe ( (Sr VP and Chief Technologist)
    Jeff Ganek ( (CEO of Neustar)
    Ben Petro ( (Sr VP – NeuStar Ultra Services)

    Have fun!

  30. I could you tell you so many stories….
    NeuStar Ultra Services…really sleazy from the inside….out.
    Also, don’t worry about me….I’m protected.

  31. Why do some “companies” insist on making themselves look stupid and then proving it when they try to cover their tracks? I’ll remember that company in my “do not use all all costs” list. Thanks for the heads up.

  32. 0 wait, was 0 good or bad, haha just kidding, this seems totally bogus and why as a company if you were scraping information, not run that information through a database to weed out multiple instances of the same email, or the same address, etc. but then again large companies, won’t say their name but their initials are m$, don’t bother doing that and send multiple coupons out

  33. One of the funniest posts I’ve read in a long time. Shoe has guts to spare, that’s for sure.

  34. If I were you I’d expect the spam to increase. I think DNS’s business plan has a whole chapter dedicated to “How to piss people off”. That is, if they have a business plan, or strategy beyond that one chapter.

  35. You don’t actually ask me…but I would suggest keeping your DNS providers on equal level…so if you use Akamai, you should only use Akamai (or have them as you primary and point DNSMadeEasy to them AXFR’s / IXFR’s). The reason is there tends to be a lag (despite how DNS is designed) when a resource record is updated.

  36. At least you got the word out. Maybe it will cause a BUZZ among bloggers and bring down that SPAM company.

  37. That IS true. This is called BUZZ marketing, creating controversy to drive traffic.
    Maybe Shoemaker is using “reverse-psychology” to promote the company…well that’s kinda fetchin’ deep… :p

  38. But then again, we’d only help him create a BUZZ for his SPAM company. Maybe we should just mind our own business and spend our precious time on something else like making a money making wiki… :p

  39. Too bad about the timing on this. Would have been much more interesting to have outed them, say, during DefCon or something 😉

  40. It’s like when a candidate tries to phone a talk show anonymously to promote himself in the third person.

  41. The problem with NeuStar is that they see the money running dry for their core business (NANPA clearinghouse) so they are trying to branch out. When they bought UltraDNS (April 2006), they saw them as a cash-cow, but to continue to bring in the money….they need to get sleazier and sleazier. I was talking to a friend at Divx Tech last night, and he tells me that at one point, UltraDNS lost all their DNS records. UltraDNS were doing some sort of maintenance and as a result….all Divx site went down (summer of 2005).
    Talk to any company that have had them…..their billing will quintuple for no apparent reason, and UltraDNS’s service department will only say “the billing is correct…maybe it’s you!”.

  42. Somehow I managed years ago to get some free secondary DNS from them by signing up at some worthless Linux conference in NYC, and they havent bothered me once… You’d think if they were going to hassle anyone, it would be someone who has been leeching their services for nearly 9 years without coughing up a penny.

  43. Well…they have alot of people that have the secondary service and it’s either free…or minimal monthly (with no overage). Their salesman are told to concentrate on bringing in new service or re-acquire people that left. Strictly speaking, you have free service so what can they possible offer you if you don’t need extra features (that frequentsly fail).

    Hey – maybe someone out there who has the free service and doesn’t need it can secretly transfer it to someone (for a small exchange of the king’s coin).

    I don’t need it, but maybe someone else.

  44. i hate these whois email spammers. i have hundreds of domains using the same whois email… then they just mine the domains and send the same email hundred times to the same receiver. probably they have too much resource to spam.

  45. Is it a coincidence that UltraDNS (Neustar Ultra Services) runs the databases for INFO – ORG – CO.UK (and other ccTLD’s) …Afilias and PIR are the authorities, but Ultradns runs the databases……AND…Neustar is the authority (and runs the DB) for US and others? Is there any reason they wouldn’t have direct access to the WHOIS information (ie – a simple SELECT query)?

  46. I always hated it to receive this offline spam for domain renewal – Now that I use whoisguard this problem seems to have solved itself for the better.

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