“Guy’s book captures the importance — and the art — of believing in an idea that delivers something entirely unique to the customer. The power of a really good idea to transform the marketplace and individual customer experiences is huge, and this book offers a wealth of insights to help businesses and entrepreneurs tap into that potential.”

— Sir Richard Branson, Founder of the Virgin Group

“Read this book to create a company as enchanting as Apple.”

— Steve Wozniak, co-founder of Apple

“You feel it when you drive a BMW, touch an Apple iPad, walk into a Sephora store, or buy shoes from Zappos. Kawasaki reveals how you can deliver the same enchanting experiences as these famous brands.”

— Robert Scoble, Rackspace Videoblogger

“Kawasaki provides insights so valuable we all wish we’d had them first.”

— Robert B. Cialdini, author of Influence: Science and Practice

“Guy teaches you how to pull gems from people’s hearts and minds and how to become an effective practitioner of life’s crucial domains. Clearly, I taught him well.”

— Dr. Phil Zimbardo, professor emeritus of psychology, Stanford University

“Guy has written the small-business manifesto. There is nothing more important for entrepreneurs than to enchant their customers, and Guy explains exactly how to do this.”

— Jane Applegate, small-business management expert and author of 201 Great Ideas for Your Small Business

“The best overall treatise on interpersonal relationships since Dale Carnegie wrote How to Win Friends and Influence People.”

— Michael Gartenberg, Research Director, Gartner