Are Your Products F’n Nasty (NSFW)

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Last night I went to subway to get my newest addiction – a 12 inch toasted Seafood on white bread. The kid I ordered from looked at the girl working next to him and in a quiet voice said, “wow I never seen anyone toast seafood before” to which she replied in a whisper back to him, “THAT’S FUCKING NASTY!”.

Course they thought they were being quiet enough that I would not hear… but I did. And I stared at them like WTF?

Here I am a reoccurring customer, in love completely addicted to with this Subway Sandwich, and this girl who not only does not need to sell me… she just needs to STFU and take my money and make my sandwich is touting off that its fucking nasty.

How did that make me feel. Well it kind of made me feel like a sucker… like I just got punched in the face… and paid for it.

So I walked out. Literally just turned around and walked out. On the way out I grabbed a comment card and filled it out and snail mailed it to the manager. I filled out the card completely with a recount of what happened and finished it by saying look up my account Ive been in here every day for the last 2 weeks sometimes even 2x a day but I wont be back to eat your “Fucking Nasty” sandwich ever again.

Maybe that was a bit harsh. But I was pissed.

So I fully expect for the Subway manager to respond with 10 coupons for free sandwiches and apologize as is company procedure in a situation like this. But here is the thing. They have a employee that actually thinks their products are “fucking nasty”. And I really doubt she will be fired cause she probably has worked there for years and is the fastest mayo slinger for the greater Lincoln Nebraska region Subway shops.

But like all things I find a way to relate it to marketing. All marketers are telling stories to sell there products. The most successful companies have customers that tell stories about their products. For instance I was told recently the Subway seafood sandwich had only 5 grams of fat and had crab meat. I love crab meat. Now I am sure it has more fat.. especially on white bread and it also has fake crab meat no doubt… but I really loved this sandwich and told myself the right story which leads my to go in and purchase 1-2 a day.

Of course this Subway employee… Rachel, who works at the 3900 Old Cheney Road location in Lincoln Nebraska had quite a different story to tell… one that describes the sandwich as “fucking nasty”.

Also there was at least 4 other people around me in the store who heard her remarks. What story are they now telling themselves about a subway sandwich… especially when it just came out of an employees mouth.

But back to the point. You can market all you want and convince the world you have the greatest products ever. But one idiot in your company can completely counter act all the hard work you have done… and tell the worst story ever.

232 thoughts on “Are Your Products F’n Nasty (NSFW)

  1. Ross Hudgens

    In certain sectors the frontline employees are more influential in managing the brand than the C-level managers. This is a recent thing because of the power of the internet (and posts like these).

    Army soldiers are another example of this – one transgression can paint the entire branch in bad light.

    In this instance, Subway really can’t control it. A little higher up there’s some ability to manage employee morale and create evangelism for the brand, but for a business where employees are getting paid minimum wage, it’s essentially impossible.

    1. Adrian Swinscoe

      Hi Ross,
      Not sure I agree that it is impossible when you pay minimum wage. But maybe there is an opportunity here ie. don’t pay min wage, attract better quality employees, focus on your internal brand as its your best marketing vehicle and fire people when situations like this happen.

      Adrian

      1. Stephen Dee

        Much different type of attitude from the kids at Chick Fil-A. THEY’re not miserable. But is it because they’re paid more or is it because Chick Fil-A pays more to get employees of better character? I doubt very seriously that Rachel would get a second interview with CF. (Certainly not with that mouth!)

  2. purposeinc

    Well now I know what we are having for lunch at thinktank on Friday!

    Yeh, employees not ripping into the customers as they are about to bite into your food is a good idea.

    LOL

    I assuming crab?

  3. Brent

    Good point. Rachel did a great job of ruining their story with 2 words.

    Side note: I noticed that all Subway sandwhich makers seem adverse to toasting my sandwich. What is the deal with that? Is it that painful to toast my food? I’ve even had ‘em try to talk me out of toasting it. WTF?

    1. Ethan

      They’ve tried to talk you out of toasting your food? Why? Maybe it’s because of rising electricity costs? Maybe they’re trying to be kinder to the environment? Or maybe there’s a chemical reaction that occurs in your sandwich after toasting?

      Or, most likely, they’re just too damn lazy to walk over there and toast the damn thing. I swear, sometimes… .

    2. Rayutube

      Sure service was bad but was it an overreaction to call her out in public like that? Comment card would suffice.

      I recently complained to the manager of a Subway about the mixed messages they were presenting. They have instructions there on how to order if you’re on a low sodium diet. Add tomatoes, lettuce and the like but not bacon, etc on a roast beef sandwich. The problem is that the roast beef is f’n salty. Real salty.

  4. Boxing News

    Hey I am Rachel boy friend leave her alone!!… Ok I am not her boyfriend LOL.

    but good point Jeremy, but lets me honest. That does sound nasty, who warms up there sea food honeslty.

    but if thats what you like..

  5. Ryan Erisman

    This reminds me of an interview I read a few years back with the founder of Arby’s. Question was something like what problem/issue keeps you up most at night and he said something like “the fact that we rely on thousands of 16 year olds to keep our stores open and running everyday.”

    1. Get That Ball

      LOL! The future of the fast food industry rests on the shoulders of the young.

  6. Boxing News

    Hey I am Rachel boy friend leave her alone!!… Ok I am not her boyfriend LOL.

    but good point Jeremy, but lets me honest. That does sound nasty, who warms up there sea food honeslty.

    but if thats what you like..

    1. JB

      Dude the meat in the middle dosen’t get that warm , Its the out side bread that gets toasted and has a nice crunch to it , the meat stays about the same,,

      1. cal

        I like seafood on white too, never tried it toasted though.

        That’s just what our society is eroding too. Everyone has their opinion which no one gives a sh*t about to begin with.

        If young people have one thing to learn it’s this; keep your opinions to yourself. You’re growing up in a materialistic, shallow, jaded world and no one cares what you think.

        I see these kids these days and can’t believe they’re so easily swayed by this culture. I surely thought they would be too smart and would see right through all of it, but they don’t.

        I’m getting way off track but who cares, 7 people will read this.

      2. Phil

        sure its poor customer service but shoe doesn’t have come here a cry about it so all his ass kissin followers can tell him how cool he is…

        “oh shoe, I’m so sad for you, I hope you’re able to run that subway shop out of business. That’ll teach ‘em”

  7. David pye

    I have to preface this comment with the fact that in spite of numerous attempts – I really do not care for seafood.

    So, you’re both right!

    Great post. Awful sandwich.

    Dave

  8. d3so

    Way to put her on blast hahaha!
    But yea I don’t like seafood in general and I probably would’ve said the same thing but not right in front of customers. Some people lack common sense :P
    Hope you do get compensation.

  9. Chris S.

    It just goes to show how important the front line of customer service is. Replacing reasonably paid staff with kids and low paid employees that don’t give a care whatsoever can be hugely detrimental to a brand’s image. How many coupons would it take for you to go back? Good on you for walking out and writing in. Too often we accept sh*t service for our hard earned dollars!

  10. Daniel Engdahl

    Good for you that you turned and walked away, a lot of people probably would have acted like nothing happened. One question though: do they toast the whole finished sandwich in the US? Over here in Sweden they only toast the bread and cheese and then put on the rest of the ingredients. Toasted seafood sounds a bit strange to me to be honest. Whichever it is it’s not the personnels business… As you said, STFU and make me my sandwich!

  11. Nathan

    Murdered the staff member!

    Seriously, though. Say the manager was once a member of staff in that store, worked his way up through blood sweat and tears to be a the owner or regional manager or something like that.

    One loudmouth member of staff, no ambition to move forward, brings his house crashing down like a ton of bricks.

    Think about this on the net. With social media being able to trump the news on the television by getting the story out first, if any of your staff mess up the image of your business with a crappy reply to an email lets say, you could be toast before you know it.

    Systems in place and canned replies to almost any situation can counter this. But you still have to be careful.

    Thanks for the post.

    Reach new heights
    Nathan

  12. Eric Werner

    Sounds like the cable companies – elaborate marketing to get you signed up and then after that everything is done by the lowest bidder. I recently changed everything to AT&T and then immediately canceled after the installer was rude to my wife.

    They have one camp working diligently to bring customers in just to have them chased off by bad customer experiences. Great lesson… I would wager that if these companies were startups today they wouldn’t make it through the second year pulling this crap.

    Very interesting to note which companies will respond to your comments and which will not. I usually make a mental note not to return to companies that will blow me off when I take the time out of my day to give them valuable feedback like this.

  13. Bret

    I like the seafood special, on honey oat bread. I will have to try it toasted one of these times.

    I’m not sure why you are all upset with Rachel? She is probably bored to death working there and she won’t win employee of the month. But, at least she’s honest.

    1. JackyD223

      The point is taht it doesn’t matter what Rachel thinks and she needs to keep her opinion to herself. If you are offering a turd sandwich and someone orders it, they probably like it and you should probably serve it to them without comments.

    2. PokeYerFace

      Dude, would you like it if a waiter at a restaurant comes up to you, serves you your food, and then tells you, “Your food’s f’n nasty”? I wouldn’t. That’s stupid. If he expects me to eat the food after telling me that then he’s got another thing coming.

    1. Subway's Fresh Busted

      Lame comment, although the nutrition stats are off the hook.

      who the hell cares about seafood being heated up for 22.465 seconds in the turbo microwave? IF that’s how I like it, that’s how you make it and leave the loser comments for break time in the veggie cooler..

      i’m just sayin’

    2. smstudent

      Wow. That blew my perception of Subway’s “healthy” seafood subs out of the water completely.

      1. Steve

        Who cares about the 32 grams of fat? You should be more worried about the 100+ grams of carbs. Think about that buttload of sugar you’re ingesting, kicking your pancreas into overdrive, to dish out enough insulin to protect your body from dying, and shoveling all that sugar straight into fat cells. That sandwich has the equivalent sugar level of 10 regular Coca-Cola’s. Blech.

  14. Cathlyn Driscoll

    Jeremy- I enjoyed reading this post- great chuckle. I cannot blame you- I get ticked when things like this happen to me as well. It could be that Subway has a poor training program, or poor hiring tactics, or poor management. These days businesses need to go the extra mile, period. Rachel at 3900 Old Cheney Road has a lot to learn.

  15. Zander Chance

    You’ve got me curious enough to try this Seafood Sensation sandwich, I never even heard about it before. Seems like Rachel’s is actually HELPING their business. :D

  16. Subway's Fresh Busted

    I think I am going to give you the ol’Bravo, for now. I agree that you might get a coupon or two and your assumption about the company are right.

    Not many people complain anymore and more and more customer service related jobs are getting like this. Just because they pay crap for crap employees does that mean customers should suffer?

    Good job, you just gave me a story to tell all the Subway lovers I run into. I love the place, but would find it hard to go back after a situation like this.

  17. Scott

    I cant believe you wrote this – you’re so F’in nasty! Poor Rachel – Still though you’re dead on though – One dumb employee can do a lot of harm, sometimes even accidentally…

    In the 1980s, I ran a ski & skate shop in Washington state, and we had a pretty good customer base that came from Weyerhauser and Boeing, who had corporate offices both right down the street.

    One day the president of the W ski club came in wearing a maternity dress. It had been almost a year since I had seen her, and really she was enormous.

    Clever me – I said, “Oh wow, you’re eating for two this year?” and she basically turned white, expressed her shock, and walked out, never to be seen again… Yep, you guessed it – She wasn’t pregnant, and she wasn’t wearing a maternity dress!

    There were three shops in the neighborhood, and guess who no longer got promoted or talked about in their monthly newsletter?

    Live and learn ;)

    1. Ron Hekier

      A) Scott, are you sure you “lived and learned?” You don’t seem to be the passive type.

      B) Jeremy’s point is a good one and a warning to all. Many businesses rely on low-level hourly wage employees to be their front office staff and those employees are the ones with the most exposure to potential customers. A manager needs to continuosly work and communicate with those employees, to ensure everyone is “on message.”

  18. netmeg

    I’d have left too, but I don’t know if I could have resisted first demonstrating something *really* fucking nasty.

    Just so they’d have a basis for comparison.

    1. B.Logan

      That’s probably because a lot of people have looked for her before you did and now the poor girl is feeling like she’s being harassed and hunted.

  19. Oliver Worthington

    Tough one here shoe, It could just be a “pissy” little girl that does think toasted seafood is nasty and is flirting with her colleague? However, I agree somewhat in your reaction, I’d be the same depending on the mood I’m in at the time and I like the way you’re using internet marketing to get the point across, I’d expect that if this was in the UK and exposed that it was on a heavy traffic blog, the employee would lose their job. Powerful stuff.

  20. Chad

    It may seem inappropriate, but comments like this really depend on the customer. Shoe obviously got pissed off and felt like they were personally assaulting him or something: But another customer might have laughed and said “Yeah, I’m different” — or something like that.

    People working in a Subway can try to be as professional as possible, yet every other customer wants you to come down to earth and not be all uppity with them.

    You can’t win Shoe and walking out just gave them a reason to talk trash about “you” personally, instead of a guy who wanted their food prepared. It really doesn’t sound like something that should have been taken as “personal.”

  21. Stephanie - Home with the Kids

    I’d be mad too, and I love warm seafood. Not sure I’d like the mix they use on the seafood sub warmed up, but you have me thinking about it.

    But it doesn’t matter if the employee thinks a customer request is nasty. Discuss it later in the back, not in front of the one who is ordering it, or even other customers.

  22. Marchamont

    I’m with Rachel here. That is f’n nasty.

    But seriously, instead of getting upset, why didn’t you just say “No it’s not – it’s f’n delicious. Not shut the f up and toast my f’n sandwich.”

    Nothing personal Shoe, but maybe you need to take some time out and chill. Or maybe I do :)

    PS the UK is dirt cheap now the way the pound is against the doller – take time out and book a holiday. If you make it over here, look me up and I’ll show you places so chilled you won’t believe it.

  23. Dave Starr

    Over the years I have passed up many a Subway sandwich becuase, in my view, they tend to hire the nastiest and most incompetent staff. They also make it difficult to order .. firing dozens of ‘decision’ questions at each customer … and looking annoyed if a customer doesn’t know the particular sauce or whatever they are barking questions at you about.

    I came in the store to have a sandwich, not to have to pass a pop-quiz in all your latest add-ons and featured condiments.

    Perfect example of having almost always a very quality product, but then ruining it with nasty, uncaring employees.

    I live on the other siude of the world from Lincoln now, and have lived many years in Asia. Know what’s good about a McDonald;s in Lincoln or Tokyo, or Manila or Guangzhou?

    Not the food, it’s always ‘mediocre’, but no matter what the age or nationality of the counter person, I can order off a simple menu and get a smile back with my change.

    There’s a lot of lessons here to translate into other businesses … if you, or your help thinks secretly that what the customer is buying is fucking nasty, then keep it fucking secret at least .. he’s paying your salary.

    1. AnnieLouJ12860

      True. I travel often, and in every country I’ve been to there are McD’s. The food is the same (although they do change some of the stuff on the menu, like I heard there are rice burgers in Japan), the service is almost the same. And I’ve noticed that McD employees in other countries really try to be polite and greet their customers.

      In those times that I’ve eaten at a fast food resto, in the US or in another country, I have never in my life heard someone say the food I ordered was nasty. Not even a slight look of disgust.

  24. TYCP Magazine

    Looking at it from the business side, I would be pissed if it were my company. Think about it: would you really want someone who works for you talking about how something within your company is nasty? I would never say this due to professionalism, but in my head, I’m not even going to lie: my first thought would be “Then quit & get the hell out.”

    1. Eric

      I wouldn’t think it’s the end of the world if an employee thought a particular item was nasty. What I would be pissed about is telling your customer he eats nasty food.

      Sales PROTIP: Make your customer excited to consume whatever you serve.

      1. TYCP Magazine

        I wouldn’t think the apocalypse is coming either, but would you really want an employee saying that to a customer? What if they do it more than once & it turns the customers off the way Shoe was? That’s some money loss right there.

    2. E. Langdon

      True, that. If it were my business, I would be so upset with that staff member that she’d be the subject of memorable memos for years to come.

  25. Jeremy Blake

    Hilarious. Awesome. Owned. I think being called out like this on Shoes blog is easily 100x more painful than being fired. Atta boy shoe. You tear her apart for talking shit on your mansandwich!

    1. Phil

      ahahahahhaha – do you think even 1% of the people shoe call’s out on this blog ever even know let alone give a shit? that’s cute.

  26. Vern | AimforAwesome

    First off – nobody is his right mind toasts 12″ seafood subs! Get yourself together man!

    Here’s the thing… if you have a store of any kind you’d better know what kind of people you hired to stand there and punch the key register because idiots like this girl exist all over, not just the USA – but occasionally here in Thailand as well. It’s unbelievable the amount of power 1 high school educated (hopefully) clerk has over the success or failure of your business.

    You’d better grill that person up and down on morality questions and best if you can choose a menninite (sp?), Jehova’s Witness, or someone else that’s accountable to something higher than you.

    I spend money where I feel good about spending money. That’s never in a place where clerks are whispering to each other under their breath about customers, or saying outright – what I’m ordering is F’ing nasty.

    Subway is not a good setup – where the customer interacts directly with the buyer because it’s sooo personal. The buyer is telling them this and that – in detail how much oregano, how much pepper, sauce, etc… it’s stressful as hell on the employees – or maybe just when I order a sandwich it is because I’m so picky. But, Subway gave me that opp.- so I take it. I want my sandwich how I want it, not how someone wants to make it for me – in that fastest, most efficient way.

    I can’t recall seeing the same employee in a Subway for more than a couple of months MAX. Why is that?

  27. gene

    I would of left too and filled out that customer survey.

    But that sandwich is FAKE CRAB MEAT with mayo.

    How good can that be ?!?!?

  28. sean

    a f’n seafood subway sandwich toasted or not sounds f’n nasty to me. :) I like a good fish taco but a cockroach of the sea wrapped in mayo, tomato, and lettuce? :)=~~ (what is the hurl emoticon?)

    how can you get the respect you deserve if you don’t ever go back? Those f’ers have got to know by now to keep their mouths shut when someone or at least Shoe is ordering! Pulling the mgr aside on the spot or giving the folks behind the counter a piece of your mind right there would have been choice as well. Especially if you used profanity and talked really loud.

    The customer is always “right” even if what they are ordering is f’n nasty

  29. Eric

    Note to restaurant owners, pay your staff decently and expect them to give good service.

    Pay your staff like crap and you can’t expect professional service.

    Most restaurants just can’t afford professional service, so you’re stuck with Rachels working for you.

  30. The American Dream

    I have never tried toasted seafood on anything. Baked seafood, yes, but toasted… I can imagine why she said that’s effing nasty.

    Good point, Shoe. Just one word from the employee, and everything you have said about your product, all the good reviews, it will come crashing down. Employees should be careful when speaking their opinions.

  31. TVDinner

    Maybe this was EXCEPTIONAL CUSTOMER SERVICE by her to offer you unsolicited advice on your poor choice of sandwich combination. Let’s not forget that these are EXPERTS in their field of sandwich preparation. Some might even classify them as Peanut Butter and Jelly Engineers.

    Don’t take being blatantly insulted directly to your face so hard. You need to ignore these types of attacks and understand that it is YOU that is the problem because you are the customer.

    lol

  32. Lola Dee

    Well, it’s Rachel’s personal opinion that the seafood sandwich is f****n nasty. If I was in your position I’d probably stand there and pretend I didn’t hear her, or I’d say something like, “no it isn’t nasty. try it first yourself before you judge food!” And then I’d write a complaint to the manager.

  33. Jay Martin

    This just supports my opinion that sandwich artists all over the US are getting ego problems. Subway’s level of service in Evansville is Horrible.

    I’d rather give my inbred neighbor 5.00 for a ham and cheese than have those fresh baking prima donnas forget my bacon or my chips one more time!

  34. Big Al

    How dare that girl say that about your sammich! She should shut up and do her job! Seriously tho, that’s just bad service. But I wouldn’t be surprised if she hates some of Subway’s products. She knows first hand what they put in there. Just like what you said it’s most probably fake crab meat that they put in there, and heck knows what else.

  35. TomYoon

    Hahahaha, that’s so funny! But I’d be pissed too. From the POV of a reader it sounds funny though!

  36. ways to make money online

    Who cares if someone was talking shit on your sandwich? I’ve seen some humorous stuff you’ve created videos and such and you could done something better…

    Dead stare, followed by a pause “Hey Bitch, you better clean up the language before I toast the sandwich down your face”

  37. sXeWill

    it’s always some bitch named Rachel right?!?!! Fuck, when they seat me at a restaurant and the servers name is Rachel, I leave.

  38. Robin Sterling

    This is what I hate about fast food service. Sure, most of the time the service is quick and efficient, but the people working there look so miserable. It shows that they’re not being paid right, and some of them hate their job. Thus, we get people like Rachel making a stupid comment in front of a customer.

  39. WhoSaysWhat01

    I can’t believe that girl said that in front of you! Pretty funny, but I can imagine how you felt. Seems like you take food service seriously, Shoe. Me, not so much. I know a lot of people working in fast foods and restaurants take a lot of crap from customers and managers, so I understand if they say something like that. Rachel was probably having a really bad day or she’s allergic to seafood. Who knows?

  40. jason

    man than sucks for her. She just became famous :). Kind of like the social media guy that pissed you off a while back. Maybe though this lesson will be the one that changes her life? and makes her a ton of money? We will hope for the best and that they apologize with at least 10 of their great delicious sandwiches.

    I was insainly addicted to subway also. Plus there is one that is maybe 1/2 a mile from my house. I was eating their twice a day a lot of days but it got to where I was always hungry?

    When they started toasting their sandwiches that is when they found the missing piece!

    I also have a Starbucks within walking distance and that has not worked out well either :)

    1. Phil

      just became famous? bwahahahahahha. It’s so adorable how you all think being mentioned on this blog counts for anything at some crappy subway shop in Nebraska.

  41. AL0101

    I see your point. This ties up with your post about telling the right stories to customers, right? If this f’n nasty comment gets out (which it has, thanks to you) that’s a big loss to subway.

  42. Beowulf

    Geez, Shoe… you’re becoming a real vengeful princess these days. Sure she messed up with opening her big mouth but you’re really taking it a bit too far especially by posting her first name and work address here which is simply an invitation for your online mob to gain up on her.

  43. Joe

    I keep calling the store askig for Rachel Dude sounds cranky! Says no rachel has worked there in 3 years!

  44. Pete

    It’s not really Rachel’s fault. You really can’t blame the employees. It’s the managers fault for not properly training and supervising Rachel. I doubt it’s the first time she has made a comment like that.

    Managers need to take responsibility for how their employees act. Most of them just hire and fire people rather then sit them down and teach them how to properly service a customer.

    If you ever worked in fast serve food you will know they spend only a few hours (if that) teaching you how to operate the grill or whatever, they almost never teach you how to properly interact with customers.

  45. Jona712

    To be totally honest I actually like the thought of toasting my protein. Meat, fish, seafood. There are people who think toasting seafood is disgusting, but whatever. Everyone has their own preferences and opinions. That subway girl should just kept quiet about her opinion.

  46. California Dreamin

    When I saw NSFW I thought you had some dirty little secret in this post. And then it turned out to be your Subway experience! How disappointing. :(

  47. Husher50

    I have almost the same experience, but I’m not going to say which fast food. Oh, and I’ve also heard of employees giving the eew look when taking orders. Argh how freakin’ rude. They should just take the order and go.

  48. Richard Scott

    What’s funny is the fact that they had to throw that f’n nasty sandwich away. Then the f’n nasty employee had to sit there and smell that f’n nasty sandwich all night long. lol Hopefully it stunk up their shop.

  49. ZK@Web Marketing

    I remember Subway giving me a coupon for a mess up with my order, when I tried to use the coupon it did not go thro at any of their outlets and I had to call the help line a number of times, I wasted more time than the value of the coupon …After that I stopped going to Subway, in my case it was the technical error that messed up my experience with the brand.

  50. MVZP_01

    Very unprofessional indeed. You should have laughed at her face, waited to take your order, and then reported her comment to her manager face to face.

  51. KrisM77

    Haha that’s interesting. I know people who have turned into eating “healthy” so they go to Subway often because of the fresh sub ingredients. Subway’s kinda popular for that. But I didn’t know they have this kind of service. Wait til I tell my friends about this.

  52. Alex

    How can you call something nasty if you have never tried it? Honestly, if you saw pizza for the first time it flat out looks nasty. But once you try it – damn hey on second thought that tasted pretty amazing.

    This is the problem, “the norm” wasn’t what occurred that day. Jeremy you didn’t get the Sub that “everyone else” gets. This is what makes a person such as you so unique. Taking a different approach to something even as simple as food can really alter many things. In this case one of their employees. Even if she has been there years she should know better than this.

    Subway needs to reward you with a commercial. “Hi, I’m Jeremy Shoemaker and I like my seafood sub TOASTED bitches!”

  53. Undercover Affiliate

    Agree with everything you said. That girl just ruined the company’s rep (or just the toasted seafood sandwich rep) by saying that it’s fu**in nasty. It turns me off that some people don’t know how consumers are sensitive when it comes to feedback. Just one bad thing from the mouth of another consumer (or in this case, from the mouth of an actual employee!), and you can lose the trust of two, three, four, five… even a hundred more consumers. Lesson: Think before you open your mouth.

  54. Paul Avery

    Subway is the only place where I’ll watch them make my food. At McRaunchy’s I cannot bare to look at the food prep area.

    So, where did you go after you left eat?

    1. Phil

      hey went home and wrote this whiny bs post so that you’d all make him feel better.

  55. ara600

    Wow. Discretion fail! I lol-ed so hard at that slip of your waitress. I would’ve slapped her with a suspension, though, if I’d been the manager.

  56. AnnieP78

    I can’t blame you for walking out. I would walk out too if that happened to me.

  57. Hollaback Will

    As a former fast food worker, I’m pretty sure that girl hates her job. And she just can’t wait to get fired. Seems to me she doesn’t care if a customer hears her bitching/being rude. That’s a tell-tale sign of a worker who wants to quit.

  58. Gabby Dell from SC

    All these restaurants need to keep a tab on their employees manning the counter. And they have to teach them to smile more. I’ve had my own share of cranky fast food employees.

  59. spameater

    i laughed when I saw there are people commenting about calling subway and asking for rachel. HAHA what for? you going to threaten her? i don’t think she’s stupid that she didn’t see shoe walking away after hearing her comment. she’s probably learned her lesson already. don’t bother calling her.

  60. Kyle

    At least you didn’t see them putting something nasty in your sandwich. I would just leave and never return.

  61. Vince

    So will you go back there again and order a seafood sub? ‘Coz I would. I’m assuming the same girl wouldn’t be there anymore. Or what about going to another branch of Subway? I don’t believe you’ve completely lost your faith in Subway and their staff. Haven’t you?

  62. Screechy Rich

    It’s obvious that she wasn’t thinking when she said that. Or she’s just plain stupid.

  63. WilmaP

    I don’t understand how seafood on toasted white bread would qualify as nasty. It’s just food. I bet that Rachel haven’t experienced eating sushi with wasabi or raw oysters. Because I sure have, and they weren’t even that nasty in my standards.

    Anyway what I’m trying to say is, just because you haven’t tasted the food it’s automatically nasty. And just because you don’t like how a sub is prepared you have the right to tell customers how nasty you think it is. I hate how some people are so close-minded about food.

  64. AurorMine

    What if it really is nasty, and you didn’t know they put gross stuff in there? EEEW.

  65. Yes2Freebies

    If I were you, Shoe, I would have said, Oh yeah? Well let me taste it then. If it ain’t nasty as you said you better give it to me for free!! Hah! That would teach her a lesson.

  66. Andrea Schoemaker-Timbrook

    I blame the management for that problem. It is their responsibility to train the employees about the benefits of their products, and to be aware of what is happening in their store. When I was a manager at Hardee’s *woohoo!!* I had many employees who could have cared less about the food, but I made sure they up sold and talked about their “favorite sandwich” to the unsure customers. It’s all about leadership, and they probably learned from their uncaring manager that type of behavior.

  67. Rick @ Resell Rights Ebooks

    Even though I have respect for workers in such locations since they are handling my food, it still makes you wonder why they are working in a fast food joint rather then a big corporation or very successful business.

    But then again with an attitude like that I am confident Rachel will be slopping majo or flipping burgers for a long time to come.

  68. BrandonBurgh

    I guess they give a different meaning to the “Have It Your Way” slogan used by Burger King.

    My favorite coffee house…I ordered a Frozen Carmel Cappucino in the middle of the winter and the guy said something brash. I should have walked out also.

    Brandon

  69. paul

    Dude,

    Sorry to inform you but that sandwich does sound F*n Nasty.
    Next time I’m at subway, I’m going to order one though.
    I’m tired of toasted roast beef and cheese with green peppers.

  70. ExclaimedIdeas

    I completely understand your reaction to the girl’s comment, Jeremy, and I don’t think it was harsh at all. Someone should teach her some manners.

  71. floresparati

    I can so relate with the feeling of being a sucker and being asked to pay for it. That sucked.

  72. Liam

    Awesome.

    What do expect from a couple $7/hour wage slaves? Total and utter prostration and gratitude for their career?

    Some annoyance is understandable, but was it really worth completely crucifying this kid over? You know the brainwashed disciples on this blog are going to utterly make her life a living hell thanks to you.

    With power comes responsibility and I think you’ve failed to use that wisely.

    I hope you feel better.

    1. spameater

      you read my thoughts. i think this has just blown way out of proportion. it’s just a stupid comment, let’s leave it as it is. i kind of feel sorry for that girl if she ever gets harassed because of this.

  73. Hdelacruz

    This is a classic example of employees needing to keep their opinions to themselves. Seafood on sandwiches isn’t even such a bad thing – I wonder what would happen if she was working in a place that served really exotic. She’d be driving people away left and right.

  74. joonlee97

    I wanna know what was in that sandwich that classified as “f-ing nasty”. Just seafood? What, it was oysters or sea urchins on bread? I find it odd that people would like to impose what they think of food onto people who actually like that food.

    I mean, so what if you like crabmeat or fish in your sandwich and she doesn’t? Is that enough reason to ruin your day and possibly put you off their business for at least a very long time?

    1. Fields of Clover

      She was probably talking about the fake crab or somewhat. I had that sandwich, and it was okay. Not really good, but not nasty either. That girl was just exaggerating.

  75. LaneyPitt

    I wonder why she still works there if she doesn’t believe in the product. How do you sell something you think is gross day in and day out? I bet you aren’t the first to have heard her opinion on that sandwich.

  76. Bputitout

    I hope that the manager at least looked into it. Customers shouldn’t be made to feel that they’re getting a raw deal by buying a company’s product, especially if they like it so much that, like you, they’ve continued to patronize the business. I think some training in customer service might be in the future for your server.

  77. Dandundun

    “But here is the thing. They have a employee that actually thinks their products are “fucking nasty”. ”

    That’s just sad. It’s even worse that she let you and other people at the store overhear that inappropriate comment. And I don’t agree with her not being fired- she should be. If she thinks that way about the product and isn’t shy about sharing her opinion, she no longer has the company’s best interests at heart, and should be let go.

  78. Nicole Burns

    I hope other customers who heard that comment followed your example and wrote in to tell management what they thought of the way Rachel handled your transaction.

  79. Mark Mead

    I would have called her out right then and there, and asked to speak to her manager. I doubt she even knew what was happening.

  80. Cody

    Shoe that was a little harsh. She is probably a kid trying to pay for her first car or get some beer money for college. Going off on her like this is incredibly rude. Sure she called your sandwich nasty, but to be honest cooking a seafood sandwich doesn’t sound that good to me either.

    My point being, giving her work address as well as name will probably get her fired. You know how you talked about how a dumb employee bashing a product can make your marketing completely worthless?

    Well Shoe you are that dumb employee, so aragent and think you are just too big to fail that you can just post stuff like this. Well a loyal RSS subscriber (me) is now unsubscribing from your RSS feed. I will not return, I will go to ProBlogger more often now, someone who isn’t a complete ass. Someone who wouldn’t try to get a poor employee fired for just making a remark that your choice of cooking sea food sounds nasty. I’m sure it was her first job, I’m sure she hates working there, but she probably needs to money.

    Again, ShoeMoney it was fun reading your stuff in the early days. However you have lately turned into a ROYAL ass.

      1. Cody

        I’m not arguing she wasn’t nice. However what Shoe has done on here is completely unethical.
        He had no reason to go off and give thousands of people her name and her work place. Not sure, but if she is under age that might be illegal.

  81. Creative Marketer

    It’s curious that she felt the need to tell her co-worker this just as you were purchasing your sandwich. She really should have kept her opinions to herself. I also wonder what the other customers thought, and if they now think too, that some Subway sandwiches are nasty.

  82. David R

    It’s amazing how, with just one ill-thought comment, one employee ruined so many things – your perception of an entire company and it’s products, the goodwill you used to have towards the store and the company, and your perception of the quality of their products.

    While the sandwich may have been of good quality, you’ll never think about it the same way again. You’ll also never trust the line about how “healthy” Subway sandwiches are. Makes you think how unpredictable something like that could be for company managers and owners.

  83. Ivan

    Duuude, you’re too full of yourself here. No-one working at Subway, Mcdonalds, Burger King any other fast food joints give 2 flying f**ks if the guy over the counter chokes and bleeds to death, never mind hurting the feelings. No one gives a crap about selling, and as matter of fact they love when the place is empty cause they get to chill. How do I know? My first job ever was Mcdonalds. Dudes are there for the part time / summer jobs and do not give a s**t if the place burns down next day – just gonna have to find another shitty job to get through the semester / summer.

    I think my third job was at Tmobile customer support, and let me tell you that no one give a fu**k about any whining customers there (yea some are really good at faking). Most large corporations suck the life out of people, making them do shit they dont care about at slave wages, so Jeremy as much as I respect you, you got to open your eyes to this stuff.

    Next time you order that sandwich or call customer support, remember that they dont give a f**k about u, but just pretend to.

    1. Jeremy Schoemaker Post author

      Ivan not sure if you picked up on it but the point of this post has nothing really to do with subway… but more about the story being told about your products.

      1. Phil

        well ya did a crap job making your point dude. 99% bitchin about not being treated like a king at subway and 1% “back to my point” is not a article that makes a point.

      2. Liam

        O RLY?

        So you gave out her name and workplace because you were trying to illustrate a larger point about marketing?

    2. Go Harry Go

      So you’re saying it’s ok to be treated like sh*t as a customer because these workers are having bad days and they don’t like their jobs? That’s not the customer’s fault. If you don’t like your job, if you hate being on customer service and you’re just staying for the money, then quit. I don’t take that kind of attitude as excusable.

      1. amonkey

        Actually, It is the customers fault.

        By purchasing products / service from companies that support minimum wage, you should expect nothing more than minimum, the bottom of the barrel. If you receive anything above the minimum you should leave a monetary tip.

        Work a few days in food service… You will realize quickly that they are the most under appreciated, under paid workers.

        On a side note, most servers are paid less than minimum wage. Some are forced to over report their tips so the company doesn’t have to pay the difference.

        In conclusion, If you don’t like the minimum don’t support it.

        Shoe, Go back there, give her a tip, and start again.

        $3 and she will remember you forever.

        Oh, the new Google sucks and everyone should switch.

  84. Fiona Wong

    Sorry to be the one to point this out, Shoe, but if she’d been smarter, or nicer then maybe she wouldn’t have been behind the counter at Subway. You should have probably just counted to ten, paid for your sandwich, and then called the manager on her.

  85. Farzad H.

    If she’d been one of my staff, that girl would have found herself without a job within a week of receiving a letter like that.

  86. Alan Alan

    Completely off tangent, but I was wondering what made this NSFW. The cussing? I was wondering if there were nasty food pics after the cut.

  87. JB

    Yeah Shoe you did the right thing in leaving.. These kind of little situations can really piss me off a well. My guess is they don’t like toasting any sandwich because its more work for them,. Im sure with your popular blog someone as that subway has gotten a few phone calls lol. I would go back and hopefully the same employee is there and this time with big smile on your face say, ” I just got to have 2 of your foot long seafood sanwiches and make sure they are toasted good , and wink at them.. ok peace

  88. sasha_482

    I worked in food service part time over the summer when I was younger, and when I was in college. I can tell you, it’s not easy, and sometimes you find yourself slipping in terms of temper and service. You’re young, you’ve got your own problems, and people are coming at you from all angles and you’re pressured to work with a smile.

    I can easily see why Rachel would have made that mistake. I wish, though, that you had cut her some slack.

  89. Negbox

    Now that was a fucktarded comment. She broke the magic spell… Then again it looks like the magic spell wasn’t that strong at the time.

  90. Jason S.

    As someone who has never worked in food service, I guess it’s easy to assume that it’s easy. After reading all the comments, I can’t help but wonder what happened to Rachel.

  91. mary

    In my town, the average Subway has two people working in it at any time. One is actually an employee. One is on a “work trial” – if things go ok, they may get offered a job. Or they may just be replaced with another work “trial” person next Monday morning. What’s even better is that as an unemployed IT professional, I won’t even be considered to be one of the work-trialists – because I don’t have recent sandwich-making experience, FFS.

    So while I agree that the customer service sucked, I also think that picking on minimum wage employees on your blog is rank: you’ve got a hell of a lot more choices than they have.

  92. don

    Great story…we need more accountability from society and it seems the service industry has completely lost sight of this with a sense of entitlement

    1. Phil

      entitlement? ENTITLEMENT? did you read the blog post? who thinks they’re entitled?

  93. Fox

    That is a great story and quite a sad situation for you Im sure. I know what it feels like to have someone totally destroy your craving and just ruin the entire experience. Guess Rachel doesn’t like seafood?

  94. Lou Sparx

    I recently ordered the breakfast sub (first time ever) and it set on fire in the microwave. The manager rushed over to the young girl and said “did you remove the cardboard?” to which she looked at me confused. The manager said (whilst putting the fire out) it’s OK we’ll get you another right away”.

    I never said a word, just walked away. Common mistake for a new worker I suppose but let’s just say I haven’t been to SubWay since.

    Lou

  95. Fields of Clover

    I don’t know what’s better… the post, or the comments. I love it when people start ranting. Some of these are really funny. Good post though, point well delivered, BTW.

  96. Cristina Dy

    Sorry, Shoe, but I don’t blame Rachel at all. I’m not saying you’re the one at fault for taking offense, since that is pretty offensive and rude. But obviously, you could have controlled the situation better instead of walking out (on your seafood sub, which I’m sure is not at all nasty). Oh well. Maybe you were having a bad day or something.

  97. WhoisDoyle

    lol She must have hated her job so much if she said that knowing you’ll hear her.

  98. newmediaist12

    I don’t think that just because she’s having a hard time as an underpaid employee she’s perfectly excusable to cuss in front of a customer. She knew what she’s supposed to do in the counter, taking orders and taking money. If she wanted to speak her mind about nasty food she could go to the back and make sure the customers won’t hear her. So for me, this was just ridiculous.

  99. Sanjay

    Just a question. If you said, no, I don’t think it’s effin’ nasty, thank you very much, do you think she can think of a reply to that? If she can then she’s smart. And she needs to get fired immediately.

  100. Runs With Scissors

    What. Nobody insults a sandwich!!! That’s low. And that’s like insulting you for ordering a bad sandwich. I can imagine how that would make me feel if i were you.

  101. medomoc

    Not sure if it’s wise to mention her first name in your blog, but I admit that was very unprofessional. The problem is companies usually hire people without giving them proper training. Maybe they think it’s a waste of time. But training is clearly needed.

    1. amonkey

      Not time… Money!

      Companies hate spending money.

      Imagine if wal-mart added one more Minimum wage cashier to their registers.

      You would be able to leave the store noticeably quicker. But we all know wal-mart can’t afford that extra $8 an hour.

      So they waste your time.

  102. moolahmachine

    I guess your relationship with Subway is severed because of this, huh? One big mouth, and one pissed customer.

  103. F2Xsites

    Hmmm imho you were too harsh, Shoe.
    1) You walked out without explanation (except for having heard the comment),
    2) You mentioned the person’s name and the address where she worked.

    You could have handled this better, I think.

  104. BearPile

    How could anyone think badly of a toasted seafood sub? That girl doesn’t know good food.

    1. James Is (Not Working)

      I know. I loooove toasted seafood. OK, I’m kidding, I’ve never had it. But it doesn’t sound nasty to me. It’s just unique, like having pizza in a cone. I had pizza in a cone, and it was good.

  105. FirenzeZ

    I thought there were food porn pictures in this post or pictures of disgusting 5000-calorie burgers. What’s the NSFW for?

  106. Guy Cleveland

    I can’t believe some people are defending this Rachel person. She was f’n rude, period. Whether she was just having a bad day or not, she didn’t like seafood or not, she should not have said that.

  107. internetFTW

    I’ve read all the comments, and I haven’t read a single one that’s similar to my comment. Which is: Are you 100% sure that that’s what she said? Is it possible that you just misheard or misunderstood what she said? I don’t know, I’m just giving her the benefit of the doubt.

  108. GQmeansGeek

    I wonder if this will have any effect on Subway. Maybe their seafood sub at least. Do you have that made readers, Shoe? I know this blog’s popular, but I don’t know if you have the influence to stop people from buying something.

  109. Andrew Says So

    At first I thought you were just complaining, and then you turned it into a post about making stories in relation to marketing. Good post, Shoe.

  110. Chris Green | CouponSaver.org

    Marketing is never easy when you have people like that working for you.

  111. PokeYerFace

    Hey as an afterthought, wasn’t it the fault of the kid who was taking your order? He shouldn’t have talked to Rachel while you’re still there. Stupid kid.

    Everyone’s blaming Rachel, when he was the one who instigated this!

  112. Lou Sparx

    I think a lot of the comments above are aimed towards Subway it’self and NOT seeing the real message behind the original post.

  113. JamesZ

    Shoe, I don’t think that you were too harsh at all by walking out. You made a choice to not spend your money at this establishment because you heard a front line employee criticize the product.

    As you stated, you were already sold on the sandwich. All you wanted was a pleasant level of service. Good service never takes a back seat in business.

  114. John M Weaver

    Perfect example of why Mom & Pop shops still have a place in this world. I personally am willing to pay a little more from a local shop that actually believes in their products than a shitty food chain with some high school punks running the biz.

    Good for you to walk out!

  115. Kobena Campbell

    You make a great point, Jeremy. What was once just relating a bad customer service experience to a co-worker or friend that may have only ended up reaching maybe 100 people is now blasted across the web for the entire world to read about and relate to.

    I don’t know the last time I went to a business meeting, seminar, or network event that someone didn’t talk about social networking as a marketing tool. What is rarely discussed is that it’s a two-way street, and sometimes even just a one-way street for the customer, that can easily bite you in the butt when you fail to provide the customer service your clients expects.

  116. rudy

    u’re like a kid… if u have an attitude like that u’ll be pissed very often in your life.. u need to read some spirituality book… i guarantee u will meet like 100 or 1000 more people like this in your life , do u wanna get them 1 by 1 ? and be pissed 1000x more times ?

  117. Jonathan

    When I was going to school in Orlando, Firehouse Subs was a popular choice for students. They were pretty good.

    However, one visit I ordered my sub. They bring out your sub but they call your name to find out where the sub was supposed to go. Well, apparently I got the wrong sub. It had one or two more ingredients than the one I ordered apparently. The manager came out and yelled at me for picking the wrong sub. Of course, she was the one that gave me the sub in the first place.

    I now refuse to go to any Firehouse Sub. I probably wouldn’t have cared as much if it was a standard employee but since it was a manager that company lost all my respect as well as my money.

  118. Pete carr

    Had a similar experience in pizza hut, my girlfriend at the time was vegetarian, had been all her life, never eaten meat. We ordered a margheritta which states on their menu suitable for veggies. Anyway she took a mouthful of her pizza and spat it all over the table, i asked what was wrong, she ran to the toilet to be sick. I could see the problem it was on the table in front of me, a big piece of beef. I called the manager, you know what he told me, these things happen, it’s not a problem, i expect she eats your meat. Were on earth do they find these complete idiots.

    Pete

  119. Jaydreaming

    That is unbelievable. What a complete joke man. I would be interested to hear if that girl is fired once the manager hears this story…I’m sure you have plenty of Nebraska readers to spread the word! :)

  120. Brandon Connell

    I had a similar situation in the south suburbs of chicago when I asked for a meatball sandwich on cheese onion bread with pickles, lettuce, tomatoes, onions, provolone cheese, and had them put on salt, pepper, vinegar, and oil. The girl almost barfed and she turned green. I took the sandwich though. I was hungry.

  121. Andrew

    Dude, that IS fuckin’ nasty. And you’re a weirdo for leaving without the sandwich you wanted. Your point is unassailable, but I have to laugh at you!

  122. Free Internet Marketing Software

    haha this is completely true!! so who do u think is the marketing or sales guy in a company? The answer is: Everyone!

    We all represent our company in one way or the other. U can be the company that has the best sales or marketing staff ever..but if u have a lousy receptionist who pulls a long face to all your customers..u are toasted!!

  123. effin nasty

    what you should’ve done, instead of walking out was:

    unzipped while in line, whizzed all over the girl – then said, “no. THIS is nasty Beeeaaatttchhh.”

    then walked out, ripping a giant fart at the door.

  124. Marc

    Hahaha… I haven’t commented here in a long time, but this little gem of a story is just hilarious. I could visualize the whole thing.

    I haven’t eaten at Subway in years, not that it doesn’t taste good. In fact that sandwich sounds delicious to me and I could easily become addicted as well (that’s why I steer clear). However, I think this is more a sign of what our society has become. I think it starts with the fact that so many people in our society are so completely comfortable and at ease talking this way in front of customers and the public in general. They don’t even think about it. It demonstrates the full frontal in your face ignorance that people seem to take pride in these days. I know she said it under her breath and didn’t expect you to hear, but what galls me is the fact she said it in your presence at all. This cultural decline has been going for decades I know, I’m only hope that we are bottoming out (but then I thought we’d bottomed ten years ago).

    I hope we all start raising our children right so that those of us who are still relatively young don’t have to contend with this in our senior years. Honestly, I’m tired of living in such a harsh and unvarnished society.

  125. Doug

    I think her comment was an honest reaction. I can understand why you got upset but personally I’ll take that comment any day over the “fake nice” you usually get over the counter.

    If you don’t take honest comments/criticism from people you will loose touch. Look at Kanye West.

    BTW- she won’t care if she gets fired. It’s a subway shop.

  126. Hot Girl Singing

    Doug, I understand your point, but I think she should of not said anything. Or at least not say anything that vulgar.

    She could of said “I prefer…” Because everyone enjoys different stuff, saying what she said just makes customers feel uncomfortable.

    I would of walked out too. Good for you Jeremy.

    1. Doug

      Yeah, I took the comment like it was a joke or a little sarcastic. I could be wrong on that though b/c I wasn’t there.

  127. Sergiu Poenaru

    Great story, I would take the sandwich and just give a sh*t.
    I’ve been more disappointed when my favorite blogger turned into a sarcastic half-arrogant guy.

  128. mitch

    I can’t believe the number of people you think Shoe over reacted. That is one of the problems in this country… piss poor service and its just business as usual. We’re suppose to just suck it up and take it.

    I say good for you, Shoe! You had the balls to at least walk out. And then blog about it which I think is great. Personally, I think Rachel AND the guy should be fired. You folks who think Shoe over-reacted… would you want either of those employees working for you? Really?

    Shoe, it’s been a couple of weeks since you posted this. Any update? Has a manager contacted you? Does Rachel still work there?

  129. Mark Bingle

    I love Subway’s seafood sandwich. Back almost 10 years ago I would eat either a seafood or an egg Subway sandwich 5 times a week. The egg sandwich is no longer available, though.

    A few people looked at me strange, but I’m not one of those people who looks for other people’s approval when I pick my food.

  130. SnowBall

    Interesting post. It is true, if someone, especially an employee, says the product sucks. Well, then the customer will think the same thing. But right now I am hungry enough to go to subway and order that sandwich as it sounds actually not really that nasty.

  131. PLR

    That is a shame, if you dont like food leave it and do not bad mouth it because There is probably a hungry million people out there who would happily kill you for sandwich you think is nasty

  132. Myron Hessian

    This is often a wonderful weblog. I’ve been back a couple of times during the last seven days and want to sign up for your feed by using Google but can’t learn how to do it exactly. Do you know of any sort of instructions?

  133. Jon SEO

    Ha ha some people just write off anything to do with seafood immediatley! It makes me laugh as personally, fish and seafood are the best meals you can make! I have found the people who dislike seafood are the type of people who are bought up on burgers and nuggets… and yes…. subway!

    Jon

  134. Dave

    I absolutely love seafood and probably the most delicious sandwich in the world is!

    Prawns, tomato, avacado, seafood sauce! Yum yum yum! Bit of dill in there and call it heaven :)

  135. Chris

    Jeremy,

    You could have taken the sandwich and said. I happen to like my f’ing nasty sandwich and I would appreciate you keeping your foul comments to yourself. This is a family friendly business you are running, not a bar. I prefer to call the managers myself and address the issue over the phone.

    Just my opinion, don’t take it personal.

  136. Jay

    I hear you, Jeremy. Subway employees have turned me off of their product too – but in a different way. I walked into a Subway about 5 months ago and ordered a sandwich, then wandered over to the chips display to pick something out. When I returned, the sandwich was ready, but as I left…I happened to glance towards the sandwich-making area. And there I saw…FLIES. All over the condiments. All over the sandwich fixings. Just hopping here and there, wherever they pleased, and the sullen slovenly sandwich-makers were making no attempt to even shoo them away. They ignored them.

    When I got home, I threw the sandwich in the trash, then e-mailed Subway about the shocking lack of cleanliness of this one sandwich shop.

    I got no response. Zip, zero, nada. Not that I wanted any coupons or anything like that, because I am off Subway for good, but you’d think the gang at Subway would at least acknowledge that there was a problem. I worded my e-mail politely FWIW. But no response. So, as a result, I’m not just an unhappy Subway customer, I’m a Subway NON-customer. For life.

    In a related story, I once emailed McDonalds because, when I ordered an advertised dunking sauce for McNuggets, I was told that there wasn’t any because the manager of the store hadn’t ordered it. This restaurant had advertised that it had this sauce, yet in reality did not have any to sell. So I emailed McD’s. And I did get a letter of apology, which was fine. But THEN McD’s made the manager of that store call me and apologize. WTF???? I had to stand there and hear that poor manager apologize, which was bad enough, but it also cost me minutes on my phone, so that in effect, I was PAYING McDonalds to apologize to me! Gee thanks, Mickey D’s. I mean seriously. What kind of fatheaded customer relations policy is THAT???

  137. beccah

    It’s a trend to have jerk attendants at Subway, I think. We stopped going to the one in my town (in Arizona) because the employees were consistently rude. We, too went to corporate to try to get matters fixed and addressed. Their answer? This particular Subway was franchise-owned and didn’t have any relation to corporate so they couldn’t do anything about it. Well that sure describes why all of their workers are so careless and rude! There should still be some expectations that are company wide, but clearly their priorities aren’t intact. We also went in to talk to the manager the next day and she said “I’m sorry about that, can I make you a free sandwich?” Weeks later, the employees were still terrible, if not worse. Never going there again. Subway has issues

  138. salary

    There are some interesting closing dates on this article but I don’t know if I see all of them center to heart. There is some validity but I will take hold opinion till I look into it further. Good article , thanks and we want extra! Added to FeedBurner as properly

  139. Shaheed

    I think it would have been cool to address the workers by saying, “it’s actually good, you should try it” or “maybe you should try saving your commentary until the customer leaves and can’t here you.” I agree it wasn’t great customer service for the workers to openly remark about the taste of your food in front of you. Addressing the workers positively and directly could have created an instant change in their behavior and helped them to realize how their comment effected you.

  140. Jai

    Wow, that’s pretty messed up..and I would have done the same thing. You are so right about how a company can put in time and effort to market and one idiot employee can easily undo it.

Comments are closed.