Jul 10 2008
Twitter Customer Support Rocks
By Jeremy Schoemaker
54 comments 
Even with all the issues they are having, a national holiday, and the weekend twitter customer support responded to my emails pretty promptly and restored my account.
Pretty sweet!
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Welcome back Jeremy
I was online yesterday, and noticed you adding a few of us so knew about this yesterday itself.
So how are you going to add the people whom you used to follow earlier?
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While it does not show I am following people…. i am seeing tweets from everyone I used to follow. Might be a bug in their restoration. I am happy either way. btw congrats on winning the comment contest during the beta lots are winning heh
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Did you learn your lesson?
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With the issues Twitter has I’m surprised many people (including myself) still use it. I’m addicted to it and will not leave. I have faith that they will be able to improve their service! I’m tired of seeing that whale! I can’t use the otehr ones like Plurk, Pounce etc but that’s perhaps because I use the web version of twitter, Twhirl, and tweetberry.. Ah well still sort of reminds me of the IRC a bit.
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not sure what the lesson was to be learned ;). I guess maybe to learn to be patient?
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I agree. Michael Arrington refers to it a lot as a utility service much like the phone company or cable tv.. not sure I would go that far but its problems are good problems to have. Anytime people love your service so much you can’t keep up with it shows your moving in the right direction… as long as you continue to grow.
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One day I will do this twitter thing…
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Noticed you were back yesterday. Glad they restored your account!
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Glad to hear it all got sorted out for you. It is one of the things that you don’t realize how much you miss until it is gone:)
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So that’s serious? Wow i won! http://www.shoemoney.com/commentcontest/
Can i claim the prize?
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Twitter is just awesome! Getting personal with anyone is very easy there!
Btw have you both checked Plurk?
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While it is cool they’re responsive, I bet your clout had something to do with it.
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i think you are so much in love w/twitter…
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yup check your spam folder. I think because its a contest its getting tagged as spam or bulk email
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I hope you are with Twitter.. A few days after exploring it you too would love it
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I haven’t join it either…why ? because I don’t see any use for it…at least, not in my case
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Yeah , I am in love with twitter, too.
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I’m glad to hear that you got your account restored!
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Were there two winners on the 10th? or is that just me?
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Glad to see you kicking again. So what happend to the other guy? shoemoneymedia? Are they gonna do anything about it?
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Me to Hustle, there is just not enough time to do it all.
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that’s good, congratulation J.
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Welcome back to twitter land Jeremy.
Check out this Youtube about a twitter wh0re its hilarious.
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Oh, I just knew about the comment contest and I bookmarked the contest winner page.
Cool one, but can people outside US apply? I mean can you ship the T-shirt worldwide? I’d love to have one of these T-shirt especially in this time, summer time
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yes we will ship them world wide.
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My question is Are You Willing to Pay to Use Twitter…? You’ve heard how Twitter’s not for sale to be gobbled up by Google or Yahoo(MSN anyone?) but they plan on being self-sustaining… are you willing to pay to keep Twitter alive especially NOT to see the FailWail ever again?!
What say you peeps?
God Bless Your Family,
Yoon
P.S. Ken is SO not a spammer…
P.P.S. I <3 Plurk… ; P
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Yep that’s what i got in the mail.. That T-shirts would be mailed worldwide.
And Jeremy, so what did you decide for the monthly grand prize?
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Oh that’s great, sounds fun. Just followed you via Twitter, My username is Zakshow.
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There is any Twitter plugin that we can use for Wordpress, that can encourage people to visit my profile and follow me?
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Mubin,
Check this - http://twitter.com/shoemoney/statuses/854820661
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good idea and useful info.thanks..
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I’ve visited twitter — I still don’t get it.
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Its just like a blog, microblog, where you can post 140 characters update of what you are doing etc.. and people who follow you, get the updates that you publish there.
It can also be used as a good way of promoting any links if you have good number of followers
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Check Twitter Tools 1.0 by Alexking.org and also Twitter Updater (a WordPress plugin).. You might search google with those keywords and find it.
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Must be the patience lesson…we all need constant reminding of that one at the best of times. Admitting to it takes a man though!
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It is gratifying to see that Twitter sorted your issues out, and that you’re giving them your full support and endorsement, Jeremy. They are trying, which is good.
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Not enough time, indeed. By the time we join up something new & better will already be available, so don’t sweat it too much….
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That is a good question! Am also interested to see how they deal with that entity. Is there an avenue where one can report such transgressions to the powers that be at Twitter?
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Suppose that will be their rocking customer support, eh?
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The followers are what needed for this to be truly effective as a marketing tool. Make that quality followers, actually!
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Yes, you need to tweet regularly, not always spam, and also you have to keep promoting your profile to get followers
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that’s exellent, Shoe. Congrats.
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So how did you get it back? I missed the story.
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Ok that’s look good, Thanks.
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Shoe contacted their customer support.. and it proceeds with confirmation etc. and then restoration of the account!
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As long as the growth ain’t in the girth….LOL
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Twitter seems to be trying hard, which is really good. If one starts relying on services and they disappoint in their service delivery it is gratifying to have mistakes like this sorted out ASAP. It shows their commitment to service delivery and customer support, which should lead to improved service delivery. Good on you for dishing the praise out as well, Shoe!
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good job.
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I just started following you. I look forward to it.
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I am slow to get on the twitter bandwagon. It just does not seem to appeal to me and they have a lot of outages.
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Not bad for something that is free.
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I too am pretty slow to get on the bandwagon. I think that this is a great thing for kids AND for anybody that already has a band of followers. Me, not so much right now.
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Twitter is popular for a reason
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