Twitter Customer Support Rocks

by Jeremy Schoemaker on July 10, 2008 · 55 comments

Even with all the issues they are having, a national holiday, and the weekend twitter customer support responded to my emails pretty promptly and restored my account.

Pretty sweet!

full disclosure

About the author...

– who has written 2895 posts on

Jeremy "ShoeMoney" Schoemaker is the founder & CEO of the ShoeMoney Blog, Elite Retreat Internet Conference, & the PAR Program. In 2013 Jeremy released his #1 Amazon Best selling Autobiography titled "Nothing's Changed But My Change" - The ShoeMoney Story. Jeremy currently lives in Lincoln Nebraska with his wife and 2 daughters.

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1 Chetan

Welcome back Jeremy :)
I was online yesterday, and noticed you adding a few of us so knew about this yesterday itself.
So how are you going to add the people whom you used to follow earlier?

2 ShoeMoney

While it does not show I am following people…. i am seeing tweets from everyone I used to follow. Might be a bug in their restoration. I am happy either way. btw congrats on winning the comment contest during the beta lots are winning heh

3 feel reality

Did you learn your lesson? :)

4 Tyler Ingram

With the issues Twitter has I’m surprised many people (including myself) still use it. I’m addicted to it and will not leave. I have faith that they will be able to improve their service! I’m tired of seeing that whale! I can’t use the otehr ones like Plurk, Pounce etc but that’s perhaps because I use the web version of twitter, Twhirl, and tweetberry.. Ah well still sort of reminds me of the IRC a bit.

5 ShoeMoney

not sure what the lesson was to be learned ;). I guess maybe to learn to be patient?

6 ShoeMoney

I agree. Michael Arrington refers to it a lot as a utility service much like the phone company or cable tv.. not sure I would go that far but its problems are good problems to have. Anytime people love your service so much you can’t keep up with it shows your moving in the right direction… as long as you continue to grow.

7 Hustle Strategy

One day I will do this twitter thing…

8 Start Blogging

Noticed you were back yesterday. Glad they restored your account!

9 Get Rich With PPC Coach

Glad to hear it all got sorted out for you. It is one of the things that you don’t realize how much you miss until it is gone:)

10 Chetan

So that’s serious? Wow i won!
Can i claim the prize? :D

11 Chetan

Twitter is just awesome! Getting personal with anyone is very easy there!

Btw have you both checked Plurk?

12 jim

While it is cool they’re responsive, I bet your clout had something to do with it.

13 Melvin

i think you are so much in love w/twitter… ;-)

14 ShoeMoney

yup check your spam folder. I think because its a contest its getting tagged as spam or bulk email

15 Chetan

I hope you are with Twitter.. A few days after exploring it you too would love it :)

16 Movies

I haven’t join it either…why ? because I don’t see any use for it…at least, not in my case

17 Forumistan

Yeah , I am in love with twitter, too.

18 Nick

I’m glad to hear that you got your account restored!

19 Mubin

Were there two winners on the 10th? or is that just me?

20 Saad Kamal

Glad to see you kicking again. So what happend to the other guy? shoemoneymedia? Are they gonna do anything about it?

21 Goran Website

Me to Hustle, there is just not enough time to do it all.

22 Zak Show

that’s good, congratulation J.

23 Daniel

Welcome back to twitter land Jeremy.
Check out this Youtube about a twitter wh0re its hilarious.

24 Zak Show

Oh, I just knew about the comment contest and I bookmarked the contest winner page.
Cool one, but can people outside US apply? I mean can you ship the T-shirt worldwide? I’d love to have one of these T-shirt especially in this time, summer time :)

25 ShoeMoney

yes we will ship them world wide.

26 Yoon Ho Um

My question is Are You Willing to Pay to Use Twitter…? You’ve heard how Twitter’s not for sale to be gobbled up by Google or Yahoo(MSN anyone?) but they plan on being self-sustaining… are you willing to pay to keep Twitter alive especially NOT to see the FailWail ever again?!

What say you peeps?

God Bless Your Family,

P.S. Ken is SO not a spammer…

P.P.S. I <3 Plurk… ; P

27 Chetan

Yep that’s what i got in the mail.. That T-shirts would be mailed worldwide.

And Jeremy, so what did you decide for the monthly grand prize?

28 Zak Show

Oh that’s great, sounds fun. Just followed you via Twitter, My username is Zakshow.

29 Zak Show

There is any Twitter plugin that we can use for Wordpress, that can encourage people to visit my profile and follow me?

30 Chetan
31 Amirulcyber

good idea and useful info.thanks..

32 greg

I’ve visited twitter — I still don’t get it.

33 Chetan

Its just like a blog, microblog, where you can post 140 characters update of what you are doing etc.. and people who follow you, get the updates that you publish there.
It can also be used as a good way of promoting any links if you have good number of followers :)

34 Chetan

Check Twitter Tools 1.0 by and also Twitter Updater (a WordPress plugin).. You might search google with those keywords and find it.

35 Web Marketeer

Must be the patience lesson…we all need constant reminding of that one at the best of times. Admitting to it takes a man though!

36 Web Marketeer

It is gratifying to see that Twitter sorted your issues out, and that you’re giving them your full support and endorsement, Jeremy. They are trying, which is good.

37 Web Marketeer

Not enough time, indeed. By the time we join up something new & better will already be available, so don’t sweat it too much….

38 Web Marketeer

That is a good question! Am also interested to see how they deal with that entity. Is there an avenue where one can report such transgressions to the powers that be at Twitter?

39 Web Marketeer

Suppose that will be their rocking customer support, eh? ;-)

40 Web Marketeer

The followers are what needed for this to be truly effective as a marketing tool. Make that quality followers, actually!

41 Chetan

Yes, you need to tweet regularly, not always spam, and also you have to keep promoting your profile to get followers :)

42 Dick

that’s exellent, Shoe. Congrats.

43 Winning Startups

So how did you get it back? I missed the story.

44 Zak Show

Ok that’s look good, Thanks.

45 Chetan

Shoe contacted their customer support.. and it proceeds with confirmation etc. and then restoration of the account!

46 PPC

As long as the growth ain’t in the girth….LOL

47 PPC

Twitter seems to be trying hard, which is really good. If one starts relying on services and they disappoint in their service delivery it is gratifying to have mistakes like this sorted out ASAP. It shows their commitment to service delivery and customer support, which should lead to improved service delivery. Good on you for dishing the praise out as well, Shoe!

48 petnos

good job.

49 Shannon

I just started following you. I look forward to it.

50 Kevin

I am slow to get on the twitter bandwagon. It just does not seem to appeal to me and they have a lot of outages.

51 Geiger

Not bad for something that is free.

52 Geiger

I too am pretty slow to get on the bandwagon. I think that this is a great thing for kids AND for anybody that already has a band of followers. Me, not so much right now.

53 Godaddy Coupons and Promo Codes

Twitter is popular for a reason

54 Matt Helphrey

They do have fast support. I was surprised when I asked a ? how fast they responded.

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