Wow. I’ve had Sprint for years and been very happy with them, but have never bothered with the insurance. That’s pretty impressive.

If Verizon ever crosses me, I’m going with Cingular. I have insurance too, and when I lost my phone…

I did not get it back the next day.
::Some guys just have all the luck…::

I always liked dealing with Sprint but the coverage in my local area is spotty. My new carrier covers a bigger area for me and is more consistent than Sprint where I live.

That insurance is very cheap for what you have to pay over here, $15 per month (converted)

Customer service that goes above and beyond expectations is rare indeed.

Any word on what happened to your old phone? Did it eventually show up? Were unauthorized calls made on it?

They probably googled you and saw that if they don’t provide super nice service, your thousands of visitors would hear about it.

I recently helped a friend harangue Sprint on an insurance claim they refused to honor. I had the inspiration to email the CEO, having found the address on consumerist.

Within 30 minutes he had replied that it would be taken care of. Within a few hours, they had arranged for a Sprint store to give him a new 700p. Problem solved.

I just signed up with the Sprint mobile broadband and a Linksys Wireless-G Router for Mobile Broadband; while it took a while to get the router (first, they shipped me an empty box (well, it had those air bubbles and a packling list that said ordered: 1 shipped: 0 but other than that, empty) then the rep called me, said the router was in his hands so I went in and it turns out he wasn’t even working that day!), now it’s great. When the cable goes out, I just switch to the mobile broadband router and keep on working. Go Sprint!

No link love, of course…
It is the kind of detail that remembers you that the good old web is dead.

As you say, Jeremy, it’s important to give credit where the company involved does it right. We _all_ bitch when something goes wrong, but it takes work and forethought to get it right, so I certainly am impressed with Sprint. Thanks for starting our week off right.

Awesome, man. It’s great to see a post about a large company actually doing right by a customer for once. It’s a shame that other companies can’t be bothered to do the same, after all, they do work for us, and so few of them realize that.

That’s great to hear. I would perhaps have a positive view of Sprint now….. but considering I was almost hit by a speeding Sprint car today, It’s still negative. Heh.

Its great to hear that sprint took care of you. I used to use them a few years ago but had lots of problems with dropped calls.

I recenctly downloaded this utility for my Treo 700p. It lets me use my phone’s wireless connection to surf the web on my laptop. No more searching for a coffee house with free Wi-Fi. Just use my hotsynch cable with the phone and I’ve got a connection. This way I don’t have to shell out $60/mo (?) to Sprint for their wireless laptop card.
http://www.junefabrics.com/palmnet/

I did go with Cingular. When my coverage absent while on vacation in Italy, one call to their service center from a friends cingular phone and my plan was changed to include the international package (it’s a shame my phone was dead by then).

Sprint sucks. Asurion rocks. Much love Shoe, but Sprint has to be the worst wireless company in the world. I hope that you never have to deal with it but wait until you have a billing or customer service issue. Their lost/stolen service is provided by Asurion which does a great job of doing everything you described in your post.

That’s good to hear. I left them years ago because of their customer service. At the time it sucked! This was around the year 2000 or 1999. Maybe they have changed and fired all those bad csr that used to work there. They really ran alot of Sprint users away.

I used to have sprint and I dont have any complaints. I had to cancel the service one day and I didnt even have to pay the E.T. Fee. Now Im with verizon and it sucks.

I one tried to claim insurance on a handset and was told i had to be attacked before they would pay out. My phone was in my car so that never counted

man thats awesome I always figured it would take months for a claim on that insurance to go thru and be processed etc.. so to get the new phone the next day is stinkin awesome!

I got to hand it to you, thats some service. Although with sprint in my area when I go out in the country to fish muskees my service would never work or it would come and go. But with Alltel I have all 5 bars all the time.

I was with Verizon for many years, and I believe they had the best overall coverage pattern in my area. However, they pretty consistently sucked for service. After years of wrangling with them, I went with T-Mobile.

After months of hell with a Blackberry, I got a T-Mobile Dash in November. Liked it, but it had weird sporadic errors. Upgraded to Windows Mobile 6 last week, and it seems to have ironed out all the bugs. Decent coverage, and good service (if anything, a bit overly courteous… somewhat forced at times).

I bounced around local carrier for about 4 years and then went with Cingular. Haven’t found a real reason to leave yet.

I travel almost 50 weeks a year and never have coverage problems.

Dang, they even sent it to you with Saturday delivery. That is pretty impressive. Props to Sprint. Too bad they don’t have an affilaite program like Cingular does

cigular pwns the cell market… i mean at&t

I’ve had Verizon for a while and don’t have any complaints about the connection etc. However, when stopping at a Verizon store for service, we waited a long time without anyone even acknowledging we were there. So we left and haven’t been back.

That is pretty nice service right there. To bad they didn’t have a referral program haha, you would make some nice coin out of it. Maybe like 30% + rebills would have been nice.

You had to be attacked?!? Was it some sort of really restrictive muggers coverage?

I find that hard to believe… what service was it?

Sprint was always good to me when I had their service, it’s nice that cell phone companies are starting to actually offer customer service!

It is good to hear that the cellular companies maybe getting a clue when it comes to customer service. I think it has to do with the mobile market being more established now. There are less first time mobile customers and now they have to convince people to stick around or switch carriers.

Just yesterday T-Mobile offered to replace my Dash (like a blackjack but smaller) and I don’t have insurance. I just explained the phone was getting hot and the battery life was less than 2 hours. The term insurance never came up and I never felt like I had to argue. Great Service!

Cingular did this for me and other people I nkow when they lost or broke their phone. Next Day delivery used to be the norm with insurance claims… maybe it’s not anymore? ANhow that’s awesome for SATURDAY Delivery

I left Cingular to get the Q from Verizon. The service is just as good in town but where we go in the mountains it doesn’t get service even spotty like Cingular does.

Sounds like a bad rep or cell provider. If it’s broke or lost i’ve had mine taken care of!

For anyone thinking about Sprint service after seeing this, make sure you get yourself a good deal:

http://sprint.com/sero

You simply need a valid employee email address to sign up.. Just google for “@sprint.com” and you should have no trouble locating addresses.

lol. I dont see how this could be possible. I cant imagine that they would sell you many insurance plans if you had to be attacked to get a new phone.

Now that’s what i call customer service! glad it worked out great for you, i’ll give sprint a shot when i go to the US

Your lucky here in the UK networks take forever to replace your phone, and you gotta pay top cash for insurance.

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